Hosted Hotline Support: Supportforce

Pinnacle’s automated case tracking system has improved our responsiveness to our clients. Each client is assigned log in security. Clients may access Supportforce directly from their Hyperion WorkSpace. Questions that users have can be logged and addressed here. Cases are either handled immediately or referred back to the project manager depending upon complexity of the question. This augments client’s ability to tap into the institutional resources of Pinnacle Group.